We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
The collar is very cool on the dog 30 + kg fastened on the first hole :) consider the size of the neck of the animal, everything is as in the instructions. The quality is just a gun, we'll probably buy another one.
Super really perfect as a product thank you
Super super fast wysylka
Cool collar
Very cool quality! Iron spikes look beautiful on the dog
It is perfect, very good quality and finishes. I recommend it.
Cool collar, even my dog likes it
Super fast shipping, the product is as is how you expected it, super recommended
The collar is very good! Just what you ordered and full compliance!
Very cool collar. Fully as described. Recommend
Great! Very beautiful and good size for my Argentine dogue.
The dog looks beautiful! A little scary! Like a bandit. My childhood dream. Durable. I advise. Especially if pink on the girl. I can't show you on the dog.
Hermoso
Really top this necklace
Everything perfect
Good product
Super, strong collar
Very good for a 7-month bully XL American puppy Very good quality
They're good.
The truth that I advise a lot of material quality and completion a 10
Regular, in a Week 3 puas have gone out
Got to me in the US in 8 days. Will order from this store again. Great quality and super fast shipping and delivery. Thank you.
nice fast delivery
Ordered 22.09, and came 13.10, delivery fast. The collar is good, the spikes are Sharp (you need to be more careful with them). On Labrador sat well.
It's beautiful!! It fits my little bitch. No communication with the store.