We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
Thank you!
All whole. Delivery 3 weeks by courier.
The light is good, the finish of the whole product is also fine. The thing that I don't like is that the tube by itself is very big on diameter.
The highest one, I'll still order for the next apartment. Please come by courier, please add the feedback as we hang
I received the chandelier even earlier than the specified time. The package is intact, the chandelier is in perfect condition without damage. I didn't like it in the chandelier, but it's not a complaint to the store, it's my own opinion, the ceiling mount looks a little unmodified, the extra holes are visible and the luminous element itself is very thick, I imagined Its thinner. In my interior it looks a little bulky, for very high ceilings it will be ideal, plus there are a few additional connections to increase the height of the chandelier from the ceiling to the bar on which the luminous element is screwed. In general everything is fine! I recommend buying from this seller and the product itself is very high quality.
Super chandelier. Fashion!! Beautiful! Four modes (warm, cold, natural bright, natural-intimate) delivery-even earlier. than promised. Well done! Thank you!
A very nice lamp, very well packaged. The quality looks great. Thinking of replacing the vertical rods to transparent wires, because I'm afraid someone can hit the heavy lamp and it will break the ceiling.
Great chandelier
The chandelier is very beautiful, everything is well packed. Very satisfied with the purchase!
Do quality chandeliers. I chose a dimmable lamp and used the remote control to adjust it. It is very convenient to turn cold white to warm white. The effect is very good after installation. I recommend this product
Beautiful lamp, the chandelier is the same as the picture, thanks to the store for the beautiful light, it makes my dining table perfect
great, thanks a lot
Not installed yet, but looks good
Goods are well packaged. Such a beautiful lamp. Thank you store. home delivery. recommend.
We're happy with the goods, we haven't assembled them yet, they look good, I'll add a comment when we install them
The packaging is super safe. Haven't really tested it yet, but I'd really like to. There is a manual and a remote control. I hope it works perfectly, I will add a comment after installation.
a great light. Perfectly packaged and quick to assemble. It can be dimmed with the remote control, the light is very bright, and it is a very good choice to use above the dining table
Not yet loaded, the goods will arrive soon. The chandelier promises style
Very good, everything is according to the description. My recommendation here.
At first glance, everything is in the kit. But it seemed that the incomprehensible instruction, the picture is assembled, and all the actions in chinese... i think you need a step-by-step instruction at least schematic.
The product did not reach as described or options 2700K, but arrived as if the sunlight from its forces is approximately 6000k, and the fact that the output arrived before the expected time.
dont buy from this store. did not send items.