We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
Good quality
Very nice suspension arrived in good condition and well packed! Please be careful, there is a refund fee to be paid on delivery.
Perfect
marvelous. Perfect
Sent quickly, I received the lamp in 15 days, the lamp is beautiful
Very well and highly recommended
The light arrived safely and beautifully.
Very good.
The quality is very good, the lamp is very beautiful, I like it very much
good
recommend
Très belle lamp
The lamp is very beautiful, the store shipped very quickly, the quality is very good, recommended
Amazing!!!
All Super, delivery to Moscow 3 weeks plus a week to assemble and ship. Ordered 3 pieces. The packaging is excellent, each lamp in an individual package. From customs delivered home DPD. All whole, the cords are black as they wanted. Will buy more. Great store!
The packaging is very good, very safe, the light is very beautiful,
very beautiful
Well packed, quickly delivered
Came quickly, delivery by courier. The chandelier is packed so that it does not have the opportunity to break.
The store service is very good, the product is great, I highly recommend this store
I really like communicating with the salesman, he responded very quickly, I like dealing with him, thank you,
Same as description. Very fast delivery. Highly recommend. Very good customer service