We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
Top for my dog, very good quality, I am delighted with my purchase. Fast delivery. Nothing TO complain About!
Good stairs, everything is like in the photo, the only one is quite strong on the laminate, the dog does not want to put all its paws yet, because I think the stairs slip a little when it rises Straightened very quickly in just a couple of hours
I loved super pretty
Delivered in 23 days packed well. The product is good. Thanks to the store and shipping services.
Be shocked at how great the staircase is, very stable, comfortable, aesthetic we love it!! My pet can now comfortably climb the armchair loves it
Take long time to deliver. Deformed a lot when arriving, after ironed it looks better, a bit shorter than my couch
Very steep steps, straightened very quickly, hard, do not push) the dog is happy
For a small but nimble in 2.5 kg of dog, you can't think of it better. It is true that the base on the floor slides when he runs from bottom to top with a run. Gluing on the basis of small anti-slip tapes solves the problem.
perfect!!!!!!!!
Everything perfect arrived within the estimated date, very well packed and the product as described! My dogs are delighted! Now have how long it lasts!
Very useful, the truth is that much better than expected. It holds the weight perfectly of a French bulldog and even holds more weight, does not sink or deform. It comes perfectly packed and empty (wait a few days for it to come back to take shape, it takes me 24 hours and it was left with the perfect shape.
Very happy is exact to the description. The quality good. Delivery in three weeks.
My little chihuahua is very happy, mont et descend early alone from the divan,.
The ladder is good, however, the fabric on top is loose, so there are immediately puffs from the manic claws
Good ladder, I hope it will last a long time
Very well my little 4 month old dog is enjoying the sofa when she wants.
Perfect, the dog goes up without problem.
Good anti-slip, a little bit unfortunately, but it's good for the price and the angle of the slanting is not large.
Very happy, my pets use it very well. Super packaging and it took almost nothing to recover the shape. It took very little. I recommend without a doubt.
A gorgeous staircase, arrived twisted and took shape for 3 days now looks perfect, the dog walks so far with caution and tried to eat. The delivery is fast.
perfect
The product is fully as described. Delivery less than 3 weeks-just on time as promised. The ladder comes in a compressed state-in the photo it is not yet fully straightened.
The staircase is wonderful. I'm very happy I ordered it.
I'm highly satisfied. Good value for money. It takes a few days for the foam to fully expand, but it's quite solid and firm. Speedy delivery, I received the package in less than two weeks. Would definitely order again.
Perfect. Delivered within the deadline. Well packed. The product is great: solid but soft, the "steps" are very sivized, they are in slight slope and prevent the column from being damaged our little dog.