We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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fast delivery, good quality dog bed, our dogs love it
I'm fine in size, but I'm flying my hair. But it's a bird. I think it's good. It's not filled with bread If you're 4 or more, you're worried that you'll hit the floor with your weight.
Taken 70 cm. Nickel for a maincoon. Very soft. No need to contact the store
Great product.
Ordered 60 cm, came xxl maybe 100cm… my dog is happy though…
The dog already loves him! Only little thing, there was a little hole in it. But it was quickly fixed. Very well!
The dog already adore him! Top! With zippers, so easy to clean Problem with the first basket delivered, but the store was very reactive and arranged the situation
parfait
I'm so comfortable, I'm not thinking about it.
The envelope is soft but the filling is light. As it is open, it's easy to fill it more
Goods as described, very fast shipping. Very good store. Thank you so much.
I like it very much... my dog too
The color does not correspond, in the photo one-Tone Dark Bright Birch, in fact, it seemed to fade after washing and with light bangs and in general the color is much dimmer. But the worst time waiting for order confirmation took more than 3 weeks. Explained this by the new year, although I made the order before the night of the new year. Keep this in mind
Not received but reboursemnt done
It's much larger than I thought.
My dog liked it a lot, too bad that the little one's fits despite having ordered the largest size
50cm is too small for my dog, He is a pomeranain.
❤️
Bitch stopped get up in the morning modem and stops להתפנק on bed New her
Very good!!!
the color is not like the picture, but they are beautiful
It's not bad. It's a baby, so I just bought it for a cheap one, and later I bought it for an expensive one, but something is different. But it's okay because I like it.
as I was expecting.
Pure Pleasure, gentle! Thank you very much))) recommend
Thank you very much love that it will be convenient to wash, as the central and outer cushions are removed and there is a cover that will not take up much space in the washing machine. very comfortable, always wanted something like this.