We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Meh. Not worth it, too expensive for the quality it offers. It also smells really bad. I suggest you find somewhere you can personally see the product. Packed well and it took a month to arrive.
I'm very satisfied I'm very satisfied I'm very satisfied I'm very satisfied I'm very satisfied I'm very satisfied
high quality! and the packaging was great!
My dog loved it. Became more sucker since she has her home.
Good
It's packed in miraculous Reliable store Recommend
Good product.
this pet bed is so high quality! I got it for my maine coon and it's the perfect size
Très bien
It's very cute and very soft But mine came a little crushed But nothing that some bars don't fix
Excellent product, excellent service!
Smaller than the other of same size
Very nice my dog enjoys it
The house is beautiful and our Hugo likes it!
My Chihuahua has the house directly.
The delivery is also coming fast and not worse than you think He likes a puppy.
Very nice, good quality product
Took the medium-and it's still a little but OK for small dog
Good quality and conform to the photo
My dog is happy
Nice house Took the largest size, for York 2.5 kg-just approached)
Item never received
11/25 order 12/7 arrival was packed very small and opened the surprise, and it was good to pack it with a compression pack. I also like your photo and full-length dog, so if the house becomes fallow, I will buy it here again.
We will use the quality
Just like in the picture. This laugh better than the mattress I quote had more padding but it's very good