We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very goood quality
Good sturdy litter box
Quality. I hope the cat likes it. Delivery longer than stated
The tray of the normal trohi krivii ale pidyde could bi Bulo shorhe and Sher a small slit and vidkrivate at the top of the Mita scream conveniently
Arrived earlier than expected, and is as described
Very good
It's perfect
There goes an unclosed space between the door and the sides of the box so bad odours spread around the room
My cat is very happy with his new litter. It is deep, fully removable. On the other hand with the rest legs, the cat leaves traces on leaving.
Good
Thank you very much for the article. The shipment has been: fast, effective and as described. You are a very good store. I'll buy again. A ++++++ greetings
thanks very nice too my cat
Excellent product and arrived very fast
Very good toilet for Kitty. The store Thank you. The packaging is great. I recommend it.
Came a little ahead of schedule. In one place of the mini trek, but not critical. Quite cute,.
ok
Good product, delivery time before planned and my cats love to defecate inside without being visualized
Corresponds to the description. The expected size-it will suit ordinary cats, make-it will be too small. Is easy to assemble. Opens to the back side on two loops. Top in a small compartment odor absorber-activated carbon. Can be easily replaced if desired. The delivery is not very fast with easy delay. For
It's good, cats are happy
Super cool the parcel is well packaged and fast shipping thank you
The goods arrived quickly enough, notifications to email, order status, received regularly. The goods came without damage, without marriage. I thought it would be small, but this is absolutely not the case, the cat with two kittens was appreciated and finally the filler does not fly in all directions. Satisfied with the purchase! I recommend selling!
Excellent quality!!! Fast shipping!!!
Good quality product, arrived well packed before time.
Met expectations very well. I am very satisfied.
The plastic quality was not what I expected.