We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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It's sad It's not folded. How do you use this? It's not even cotton. Too much packing team ㅠ ㅠ I 've been waiting for the time to buy it. This isn't it.
Fantasticooo!!!! He arrived very fast here in Rome
Product meets the needs. Excellent finish, my dog became calmer when traveling closer to the owners. However, as for the safety of the device it is weak. Comes with two rubber bands that do not hold the walk firmly in the door stretch, the ribbon with the hook that holds the dog guide is extremely thin! I'll take it to a seamstress to make adjustments.
Good. Crumpled came, but she straightened over time.
Great product! And fast shipping, thank you very much
The item is as described, arrived fast and in very good conditions.
I thought it would be lighter or weaker material, grays surprise, it's super tough, good quality.
It’s ok - if your dog is bigger than 5kgs I wouldn’t recommend it because it is a bit small. Big enough for them to sit but maybe not lay down…
It’s good quality and I like it. They shipped it folded in half though and now the sides are bent at weird angles. I hope it will straighten out over time. Thank you store!
Tight fit in our 2008 pegout
Perfect car seat, delivered in 8 days! My dog (6kg) feels comfortable. I secure the seat with the handles at the headrest with a cheap dog collar. And in stead of the thin line at the seat. I put a short leash at the headrest for extra security.
Yuka pleased. I recommend
Perfect!! My dog loves it
I know if the puppy is the baby. During a comfortable drive
Like the photo, this super pimp, yes, for a small dog, mine weighs 2 kilos and nedio... Super Fast Delivery
Good はやい!
It is a great product, it is worth it, the dog is comfortable and safe
It's very fast @!
Bag bomb)) TK my cat is not a runner and is very calm, then I use the bag as a carrier, and for a convenient location in the car, and as a bed at home also came in) but this is all individual. There are no comments on the bag itself as a whole, only the handles were of different lengths, but these are small things. The quality is good, the material is not brand and I think even a little anti-vandal. A bunch of zippers, can be disassembled and washed. In general, out of many useless purchases for the cat, this one turned out to be on the point of all 100%))