We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Excellent product, I ordered this as a gift for my wife. She is extremely satisfied with the choice, material and the texture. I Recommend this!
Very soft material :) recommend
Very fast delivery. Super product. Recommend.
Just a wonderful alpaca!!! my daughter and I are delighted and will have to order a second one)))
A great toy. Pleasant to the touch. Can be washed separately upper case)
Very fluffy soft Lama. Everyone liked it
This is one of the best shopping on the Alika. It is very big and soft. It's nice to sleep with her
Love from the first touch. As they filled with synthetic padding-a charm without borders. In life looks more weighty than in the photo. I do not like synthetic plush, constant disputes with the child over toys: but not this time! Thank you for the fact that the supplier responded to the request to send as soon as possible (the toy was different) I want such a friendDefinitely yes!
great product! looove it!
As described, soft, the outer cover is removed, the synthetic winterizer is separate for the head and the rest in a separate case. Size as specified. Feel a little synthetic, I expected to be more plush, but also nice. Sleeping with her for the feet is very comfortable, but hot. The case is easy to wash, dries quickly.
Really nice quality! Soft and well made, definitely worth it!
I bought it for my daughter's birthday, but I love it so much. I like it better because the doll cover can also be sucked separately. 100% satisfied. I got one for my daughter's birthday gift and she really likes it. It has very a good guality and I 100% like it too.
Like my alpaca very much, love at first sight ❣️
Very pleasant, soft skin, cute face, sewn neatly, long zipper to take out the filler when washing. Delivery is molneic. I strongly advise both the thing and the store.
Beautiful but 130 cm is not as hard as you see in the picture, it is not straight, the falls down
fluffy
Thank you beautiful….
Very nice, soft and fast delivered. Arrived almost 2 weeks earlier than expected. Quality is good and it's just as advertised.
Lama is cool, soft, Big! delivery is fast. to stand and hold the neck, you need to wash well.