We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Beautiful, haven't connected yet
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Thank you! delivered quickly. packed well, the light is beautiful.
Great night lights.
Very top
Thank you! The chandelier came without chips, beautiful! I want to order more, but already the price has become higher, I will wait.
Quality product. The store was in touch all the time, making offers. The only minus is the delivery of DPD. The delivery was postponed 10 times and, as a result, it was not the courier who brought it to the address, but simply sent it to the PVS. Seller and recommended product.
Have long wanted to buy.
Beautiful butterflies, the packaging is great! Thank you very much!
Beautiful piece not yet posed but the visual is beautiful
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Beautiful! Great material.
Item received on time. Well packed, no defects. Fully consistent with the description and photo.
Is beautiful
I really liked the lamp! Butterfly is just class! The parcel came with the courier quickly!
Very beautiful, not yet installed will give away my daughter
Super look, not damaged. Recommend.
Simply Perfect! Am in love! Quality 100%
Very beautiful
Beauty
They are beautiful! Packing is great! We came quickly. You can safely take it.
Thank you for the fast delivery, very satisfied with the goods, I will order more!)
Very cool lamp.
Chandeliers pendants are very good quality. If in the store one lamp costs 7000, and I bought on Ali for 1500. For such a cost, a chic suspension
Everything is very well packed, in a foam plastic reliably. gold of a beautiful shade) wings from good heavy glass, until connected. Delivery less than a week!