We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
bom
excellent toy, cat loves it
Good product... A little smaller than I imagined My cats are huge... So it wasn't so funny...
Very well secured Fast delivery, faster than was given I recommend
A good tunnel. I liked the rabbit, hides there with pleasure. Of course, the ball was gnawed off in the first minutes :)
Pretty well, our cats have already used it and are delighted. Very fast shipping
Delivery arrived fast and the cats love it!
Excellent, the delivery was very difficult.
Cool stuff, the cats have been chosen right away! the product arrived quickly, thanks to the store!
It's been a few weeks, and my 2 cats still love playing inside this tunnel!
All right, equal to description
Easy to transport, and your cats will love
Duge is a cool thing. Koti zacinili
Tonel yak Tonel. Kit to grate. To go to the room. Ale Navit kit Bachu, Sho U yoban Russia U Ibal!
My cat loved and it seems my dogs too haha ♡♡
Amazing fast shopping . Same as the pictures my cats loves it
My bunny I adore it, it is large spacious and the same as the image. Came super fast to chili. Delay approx 10 days
My cats loved
Is the second one I buy because every kitten wanted theirs. It is durable, since I have been with the previous one for a year and it is still intact.
Mi cat love it
Cool thing, the cat is happy, the most important thing)) the quality is good, I would like to be a little longer, but as I understand it, they are all about/-the same. Friends came to visit, the child climbed into this tunnel and crawled like a caterpillar all over the floor)))
My kitten likes me, I found it A little small wide but long it is quite good
Excellent tunnel. My cat is obsessed. Thank you
Really nice, I bought for the rabbit me and he looks מבסוט is old name ומשתולל.
It's very cool, it's not very big but it's great for kittens, they love it