We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
He pretty easy my cat loved it
Amazing
I bought it to expand the slide I already had and myThey loved Very good price, in Amazon it is twice as expensive
Delivered quickly, the cats immediately began to play-for them such a thing has been familiar for a long time. Very convenient and practical
I was worried because the child was smaller than I thought, but enough is going (?).
Whiglyadak in the photo, cats should be like
It is a perfect size for large kittens. I have two and they loved it
⭐️⭐️⭐️⭐️⭐️
Very good purchase is worth the money.
My bunny loved it
Our foster kittens LOVE this tunnel
As you can see in the photo, my Michi really liked the tunnel. Has a hole in the center and it's fun to be able to play with. The shipping was fast, and the cheap price, which more can be ordered?? I recommend it.
The @ gatothorsc loved it doesn't come out of the tunnel anymore, quality 100%
Perfect! And quality. My kitten loves it. From the comments I thought it was going to be smaller or narrower, but it's great. My adult and chubby cat fits inside perfectly hehe. Is great. Recommended 100%
Received in France in 13 days Compliant, smaller than I thought
Received within one week… very fast!!! Very loved
Very nice like the photo, I didn't know because I thought it was a little smaller but it was super!! My kitten loved it is her favorite toy .. I recommend it
Has been successfully delivered, and within the average delivery time.
Fast delivery 12 days to Poland. Tunnel is very nice, nice colors. 3 kotki happy, very nice to play. Stock later. Zamówię second, thank you Sellers!
Mes chats adorent
Good, nice and cheap. They take their weed to the tube and get high in there. 10/10
Done well, the cat immediately attacked the ball.
It's big and my cat doesn't stop going in and out
Good product. Cats loved it. Very fast shipping. Thank you!!
The child appreciated