We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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I arrived very fast, very nice
Very cool stuff. It's pushy. My cats got interested, immediately climbed inside, began to play. Description corresponds. Made with high quality, bright, came in less than a month. Size is optimal. Light weight, can be folded. And the price is nice. I recommend it from the heart. The main thing is that cats like it)
I am very satisfied with the product
The tunnel is very cute but not suitable for big and fat cats. It's a tunnel for kittens, it's a shame the store doesn't mention it in the description.
I like cats.
Delicious) Fully as described The cat is delighted Flies into the tunnel at speed, flies out, jumps in circles) Sea of positive Cute side window One end fluffy ball hanging Onon
The girls loved
A great compact tunnel, stretching itself, and a variety of toys, including a mummer. Product and store recommend.
Good quality, grabbing for a long time, pleases the cat, everything corresponds to the declared store. This is not the first time we take
The cat liked it☺️ But I thought would be more
Cats liked it
The product is good, it only adds up during the game (the walls are thin), but it's okay. The delivery was a little delayed, but also not critical.
Very nice my cat really liked it
Very. Nice my kitten is happy.
A good cat tunnel, the composition is classic-Pet, sewn well, I can recommend.
Good maze, cats are happy. Recommend
Great! Thank you to the store for this interesting price.
Nice but very small and my cat doesn't like me, he went in and out right away
It came fast! Same as description
Duge is a good Tunel, a car like this. Uncle!
Lovely toy. My cats love him. Thank you
Cool, just missing the kiddies play☺
Excellent material and arrivedIn Love
Super nice, my cats loved it.
Fast shipping, and they like it very much