We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My cat really love it and it came as the picture I satisfied really❤️
My cat loved it.
very nice tunnel, my cat loves it BUT it is much smaller than on the picture! was a bit disappointed about the size
The cat really liked it. He plays herself and jumps out on a cat from this pipe. The cat smelled and does not pay attention to this toy. And now he's afraid of her-because from there all the time the cat jumps out on him.
My cat liked it.
I ship very fast and the tunnel is very good.
Good quality goods, corresponds to the description, delivery according to the declared time. thank you!
Product as described
Delivery period 2/11/22 - 20/11/22 (from date of order to date of received). Looks fun, colourful. Kitty goes on top of it instead going into the tunnel.
Thought, is size than imagined, not long, not put my cat to play, but sure he will love .. Thanks to the store.
Perfect, cat loves
Frankly no regret c top
Perfect
Small... but cats still like it. :)
The cat is delighted! The tunnel is easy to assemble and open. Everything corresponds to the description.
It's a nice little tunnel. My cat likes to hide inside of it and jump down and out the top hole. I wish the material was a little stiffer so it held its shape better but I'm glad it doesn't crinkle and has a very soft feel.
The tunnel is exactly the one in the photo. I send photo of the kittens enjoying their toy.
Came in time, thank you very much. the cat is very happy