We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cute
Well arrived in the expected times, color, quality and size faithful to the description
This is the second I buy. These carpets are really great! Cats and dogs love it. Attention the size indicated is that of the outside of the carpet. The interior is much smaller. For the comfort of animals it is necessary to provide large! (I took 60cm for my cat.)
wonderful
Fast delivery
The dog should like it very much. He opened the house as soon as he got it. It was bigger than I thought. He fell asleep comfortably
It's amazing. The quality is very good and the cost performance is very high. It's really beyond my expectation!
This design is cute. Soft and soft fabric. It's comfortable to touch. It's good. I like it
The dog should like it very much. He opened the house as soon as he got it. It was bigger than I thought. He fell asleep comfortably
It's very soft, logistics, packaging, and packaging are tight. Dogs like it very much, and they sleep in it when they buy it
The quality of goods is very good. It can be used in winter and summer. It's very big. I bought it for the second time. The last dog likes it very much and always lives in it comfortably
It's bigger than I thought. I fell asleep comfortably. The kennel is soft. I bought a dog and then used it. It's a very good shopping trip. It's very suitable for dogs. The store's service attitude is extremely good! Fast delivery
It's beautiful. The cushion inside is also very soft. The cat likes it very much. It's the color I want. The cat refused to come down as soon as it went up. Is the quality very good? The cost performance is very high. I will come again next time!
Soft thing, but I'm afraid after the first wash it will not survive, the edges of it always lie on the floor so consider it not a bed and a rug.
The color is more Burgundy than red, but again it is more terrible that I had to wait 1.5 months instead of the declared 15 days, because I only ordered from this store because they were the same cheaper. In general, if the delivery time is important to you, I do not advise you to make an order here.