We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size:
S size is suitable for pets within 3.5 kg
M size is suitable for pets within 7.5 kg
L size is suitable for pets within 10kg
Suitable for cats and small dogs.
Features:
Comfortable fabric: PP Cotton filling, the surface is Velvet. It feels soft and has the function of keeping warm to care for the sleep of cats and dogs.
Removable and washable: zipper design, Oxford cloth material, the jacket can be removed for washing, it is recommended to wash by hand.
Enclosed house: to give cats and dogs a sense of security, windproof and warm.
Specification:
Material:PP Cotton
Size:S(39*32*34cm)/M(44*36*39cm)/L(49*39*46cm)
Color:Grey/Khaki
Application: Dogs/Cats
NOTE:
This pet house is suitable for normal-sized cats and small-sized dogs.
If you are buying for a dog, please estimate the dog’s body width and length before buying. If the dog’s body length and the length of the kennel are not much different, it may be difficult to enter the door of this pet kennel, and it is easy to knock down the kennel .
Seller A + + + +
The house is not bad, I expected it bigger and firmer but it does its job and my dog is delighted.
The roof with an esgibe is not convenient for a dog. Walked. 46 days.
Cat loves it! thank you
very comfy, soft, the house is big enough for pets about 10kg, but the hole to get in a bit small. very warm in the winter, no worry about the wind or cold. anyway, love it.
Beautiful as in picture, arrived within 14 days from the order. Recommended.
All very fast
Very cute and my little dog loves
I asked for something small but bitches loved it anyway. All great if it wasn't for shipping. Despite specifying that it was guaranteed in 10 days it took more than 20 days to arrive.
This is SO ADORABLE! Material is soft but the house is stiff enough to keep it’s shape, large size will be good for a small/medium sized dog or a bigger cat. It’s perfect for our two 10-month old kittens Arrived in Poland in 16 days. Highly recommend!
super exacto!
Beautiful, hot, my dog the adora.. Convenient that you can Unline to wash it. The roof is closed with zipper. Good value for money. Arrived quickly