We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Perfect! I am delighted with my purchase delivery more than express it arrived with a week in advance!
מהמםםםם
Wonderful mouse!
Excellent, quality mice! I'll order more!
Excellent mice, very high quality sewn, good pleasant material. The baby will be happy. Thank you very much)
Super beautiful!!
Cool
Excellent Toy, well sewn
Tal and as Describes
Cool
Mouse high! I liked it very much. Of course, not all the seams are perfect, but I'm picking up. Great, thank you! Came by the time is standard, as promised.
I bought the product for my daughter Ceren. Good quality and pretty nice. Thank you for fast shipping. Reached 10 days.
The mouse is similar to what I expected. There are only eyes that do not have the same rendering from side to side...
Corresponding to the photo and description
My Love!
Baldny mouse. I came a little late. I did not communicate with the store.
It's just a nice mouse. Very high quality sewn and large enough size, not small. The order is satisfied!
Really well done, they are perfect
Cool mice!
Precious
The product is as shown in the description
Decor pts stylish. Price justified.
Perfect very nice plush.
Very Cool Mouse toys
She is not real!!! Just a bomb!!! I want more and more!!!