We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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taille 100cm
I totally recommend but take the size you want to measure it well your pet diameter will love it. Washing machine wash super good looks like new. I have already bought another and I am happy.
Fast delivery, quality as advertised. My cats enjoy their new bed ; happy cats makes happy owners . Good product and good store.
The kissrn are very fluffy and my dogs love you.
The bed is very soft…. that while our cat does not really dare to stay there for a long time…. I think it's a matter of time… the product is fully as described… the product arrived 3 weeks ahead of time… home delivery… thanks to the store☺️
7.5kg Our ears are suitable for writing, and the delivery came sooner than I thought. All right!
A good bed, it took me a long time to arrive since it coincided with the celebration of the Chinese New Year, otherwise it would have arrived faster.
Very good! my dog and my cat really like it
Looks great. Dog not sure as yet. Came very flat but filled out well once opened.
Identical to the photo and description
Color is a little off but very gooooood pillow
Wonderful. The doggie loves it.
Very soft and with great quality
Dog Bed lovely, very fast delivery. Little dog satisfied.
Like it very much, I recommend it
Bon produit !!
Has my cats I love them, it is ideal for them. Very comfortable
Very good quality and sizes are suitable for dogs, the size ratio table is very successful! I am very happy with the purchase
Very soft
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Exelent product, the store is very kind They sent in 22 days to Mexico, guanajuato. Super recommended is worth 100%, if you understand it .. Buy the 100 cm my dog charm
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Very soft, soft and comfortable.
My little dog loved it at the time, I don't leave anymore. Beautiful!