We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Got it for my dog who is 30 kilo. He loved it! Very nice bed.
Item as per photo, color and size. Fast enough delivery/ten days. My loulou seems to love❤️
Super Super Super!!! Thank you
50 cm troszkę small doggy has 3,5 kg
Bed stunning cozy madly arrived really fast
Delicious basket. My doggie is very happy…
For dog 7 kg size 60 cm fits perfectly. Very satisfied with the purchase, recommended.
Really nice, the dog loves it
Perfect! Furry friend loved it Size L (60cm) is good for a 5.5 Kg cat.
Perfect, he loves it!!!!
Very nice and comfortable bed for our dog with good quality. He like it very much. Best wishes from him. Our size is 110cm the dog has a weight of 25Kg. The size is perefect.
Sent to the high void, it takes its shape when you take it out, my 4kg Chihuahua loved it, and in it can fit two dogs of the same weight
As in the photo, super soft and too much. Too cute my princess adopted it directly. And received before the date indicated super thank you
Delivery quite quickly. It is very soft and pleasant to the touch, although I think it lacks a bit of filling. For others, very good.
My dogs love it
Item as described, my dog loves the little bed
I love very beautiful and my little dog hehehehe, the delivery was long because I ordered them right in the Chinese New Year but otherwise very beautiful.
Very cute nice material. I have a Chihuahua 2,5 km leisurely the holds and very fond of sleep including posłaniu.
Super soft and loving. My dog loves it. Comes vacuum wrapped. Highly recommended store
Dense and soft soft soft Top my pomsky adore
Kennel arrived perfect and as described. Fast delivery, arrived much earlier than estimated at the time of purchase.
I think I was waiting a lot. 7kg big cat is a King King King bed size I'm not going up, and I'm going up. You're hit by people again.
A whole fine dog bed for our dear dog. He lies there very relaxed in.
Great mat, soft, exactly as described. But for some reason our dog doesn't like it. Came in the shortest time. Did not communicate with the store.
Very happy with this bed, comfortable and beautiful.