We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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It is very soft, and comfortable. I recommend. I have also received it in just 8 days.
As they said, the animals are delighted with them. Love it! Soft, plump, very cozy.
Great goods but resold immediately because my animals do not like kennels
Amazing! Bob love her very much, me too comfortable lie down for her and she ענקיייייתתתת
Super cute and soft. My dog loves it!
Doggy likes
My dog like this
Super I am delighted with the product, my dog has already adopted it
Soft and easy to wash. But if you're missing a bit of filling. But still, my dog falls asleep as soon as he goes hahahahaha
Absolutely lovely bed. Came in a vacuum package, I didn't even know it was packed so compactly. My dog is delighted. This time we took a size smaller, fits perfectly. Soft, fluffy, easy to wash. It is better to dry in the car so that the filler does not wrinkle.
Perfect, as in the description. Exact measures. She is a Hon who weighs about 17kg and fits very well
Really great, mySimon has adopted it straight it's so sweet. Frankly I recommend and I already ordered two extra basket,
Arrives super fast! I love their beds, my dogs love it! Highly recommended
my dog - pekingese- like it very much. I took the 60 cm.
Came quickly. Very beautiful bed. The cat is happy, I am satisfied.I recommend it. Special thanks to the store forGifts. Happy New Year! Peaceful Sky to everyone and good!
Great! The order arrived very quickly. The cat immediately fell in love with the bed and slept there all night. I am very satisfied with the purchase!
Very good quality. Very happy with this purchase. Thank you
Class!!! Great product and quality. My pets like it. Fast delivery.
Cool bed, but very soft as a pillow. The dog liked it. Delivery to Moscow 2 weeks
Lovely warm and comfortable dog is happy
Great! Came fast and on time. Unfortunately CA 4 cm too small in circumference otherwise top. Therefore 4/5 star
The dog liked it, thank you! But for Corgi size XL is small
Thank you, dog is happy.
Order received quickly, completely in accordance with the description... I had already bought the same in another color, I recommend quite this store! Very satisfied with my purchase, just like my pussy...☺️