We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
The door is offset cats can not push it to get in or out the door is break near the gon bof
When I made an order I offered a tray with a grill, and then changed and turned out to be without an inner grill. It was fundamentally based on this assessment below. But the tray itself is not bad
Perfect
Good quality, the upper part is not very strong, but in general not bad. The tray itself is deep, firm, for an adult cat the most it. My cats are interesting tray, like AI like. I'll add a review later. As a gift put a small spatula, very beautiful everything. I will attach photos for those who need. (P.S. door is, I just did not attach it so that the cats are used to the new tray)
Very good
Wrong colour so minus one star, but it came very well packaged with no damage, easy to fit together from 4 pieces, roof, sides, tray, door, any of which can be left off if your cat prefers, meaning this is actually 4 styles of cat litter box, a simple tray only, a tray with high sides, or a fully enclosed box with or without door. Very clever, I love it, I am sure my cat will too.
A very pompous came, you can say turned inside out-it's to the transport company and delivery. I had to buy in a pet store at the place of residence, they did not use it, the plastic is soft, there were creases after straightening and from the description did not understand not realize The purchase failed, however, the quality is not bad, but after exposure by the carriers, the presentation and functionality is lost.
will add pictures later because I am tired lol but for the price I got it as (less than $10 bc of a deal), it's okay. it's definitely too short and most of my cats can barely fit underneath so I had to remove the top so it can feel more comfortable to them. it's also very flimsy and you can tell it's cheap plastic but I mean it's AliExpress, I wasn't expecting anything else. other than that, it's average considering most litter boxes are very expensive but are almost the same as this one. it's kind of misleading since most cats will feel uncomfortable with it being enclosed so if u truly want a good enclosed litter box, buy from another store. if u don't mind, get it from here and remove the top
Quality leaves much to be desired, flimsy cheap plastic, calculated of course for another, all in zazorah and plastic where cool strongly stands out from the photo filter.
Everything is fine, thank you
All whole, packaging of the pupyrka, its very much. the store recommend!
Fast delivery and perfect order
Everything is super! Well packed, came quickly and without breakdowns! The quality and functionality is super, if desired, you can remove the top cover and get an open, but the blue toilet is collected in a couple of seconds!
Thank you arrived all well packaging is fine same Thank You was quick The Enchanted shipment xd was combined with another order that avía order is appreciated enough needed urgent for my cat
Delivery is very fast. But the container strongly curve the upper and lower parts do not dock with each other, and if they are docked by hand, then it is worth going inside as the design breaks.