We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pet Carrier Bag
Top picks just for you
I love it!! Is beautiful!
The order came three weeks later in St. Petersburg in the five-century. Ordered the whole set with a pillow and a belt for 2600. For Chihua 2300 kg (on the back 24 cm), the size fits perfectly. The quality looks very decent. There is a solid bottom and a carabiner for the harness/collar. In a store, that would cost a fortune.
Shipping came faster than I thought. about 10 days? It's big size. Miniored dachscund 5.5kg generously. Although the kroson string looks a little uncomfortable, I think it will be useful. The zipper is uncharacterisely connected to the two? It seems that it can't open separately and only opens the whole. Still, if you think about the price, it's good.
Light and pretty. The puppy likes it.
Very cool light bag small doggy. Good for aircraft. My little dog not stresował the input for her. comfortable pillow
Wow was great! Sturdiness and solid than I'm ぐれ accessory ish to try for cute yo きろ popura female ET with red bean paste qaulity of おおきな does without the Yo wandered off I'm Hito はかっ had better'll recommend はっそう also damn はやく the だい まんぞく!
Delivery month, arrived in one parcel, with other orders. The quality is good, all as described. But there is a slight defect on the bag, a yellowish spot on the front, as if burnt out, ate noticeable. The store returned part of the money. Puppy Bishon 2 kg lays down completely, I don't know how it will be when it grows up, because the bag is tight in width for me and is not large in itself. The bottom is hard, does not fall through. For this price it is quite normal, but I would not give a large amount for it.
Very good bag. The only one in which my dog sits with pleasure
I really like it, my dog also. She is still to small for this but she have to grow. I took bigger for bigger comfort for my dog, she is around 2 kg now, still puppy
The carrier is great, the dog likes it
Magnificent, our dog loves it, when I arrived he got inside, and took a nap!!! Beautiful and also super practice, super recommended
Just what they promise. Intact zippers and perfect seams. My cat weighs about 5.5kg and supports it well, yes, he wants to go with half a body outside. The inner chain is not adjustable, hence do not put the 5 stars.
Fast shipping
The bag is very good ^ ^. 3.4kg Maltise. I bought it in a large size and the bag is big.
Good ~ very good ~ ㅎ ㅎ
That's good ^ ^ The original thing I used was a little unstable because there was no support. I think this is stable. I'm so satisfied. Use it well ~♡
I like it so much. The child is so comfortable that I keep wanting to take him out.
Very good bag size M. fast delivery
I bought for my 2,4kg Chihauhau, great size and beautiful.
I recommend it, it's wonderful, good quality.
A wonderful carrier bag, and for a puppy, 1.5 kg is spacious and free. We plan for the aircraft, fit in size, many external pockets for small toys, diapers, bottles of water and food. Have taken the kit (with long belt and bedding) and are very satisfied with the purchase. Thank you store, definitely recommend!
A great bag. Quality at a height. All the locks are working. The color does not match, more yellowing than cream as in the photo.
The puppy is satisfied
Even naypramnishe and Nai ozhivani iz zamovlennya. Camp garnishes, made good. For the delivery!
Very well, my 900gram dog likes it a lot, it is big for her but so she can play