We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
Quality. Fast Delivery
The goods arrived in Riga in 20 days. The product is of high quality and corresponds to the description. Thank the store for the quality product.
Excellent, shorten or lengthen. Very good product
Ideal to go by car I recommend IT security
Happy with these as it means I will be able to safely have other dogs in the car besides my own. It’s now illegal to have unrestrained dogs in cars in the Uk plus they are pink and match my decor!
The product arrived in perfect condition and high quality. I am very satisfied with the purchase made. Many thanks store.
Very fast shipment Excellent store Highly recommended
happy with it, good material, haven't used it yet, shipped really fast
Compliant. Adaptable neck for large dog BBS.
Is exactly as in the description
They are strong and do the job. The loop goes around my headrest and the clip hooks on to my dogs harness
The pet seat belt works beautifully! We liked it so well we ordered a second one. Our Cockapoo is on the big end of small dogs and it works great. Makes rides in the car safe and easy. It’s fully adjustable to fit your head rest and length to clip to pet.
I love the strap but now I can take it better in car my pear❤️
perfect for securing your dog in the car.
Excellent size, works great, however the clip will be changed as its way too small and weak... it's a shame as the rest of it is made so well
works well
Very satis date with the product, arrived long before the indicated date.
All good
Order arrived in 10 days, look good quality.
buono
ok
Very nice
good product, fast shipping. thank you.
The product is completely new, I loved it, the color is beautiful. Came to my house in 12 days, (cdmx). I recommend the store.
Equal to photo