We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The quality of the harness is superb! Nothing to complain about, quality materials, reflective seams and very simple attachment system! I recommend +++
Perfect in every way l can highly recommend this Seller to other Buyers looking for Quality Products that are strong and lasting
Wow just, it's awesome. Ordered two S-size harness. One dog 6 kg the other 4, they approached both, you can fix everything there.
Perfect, so good and the side reflects if there is light on shining.
Excellent! It's fast. Top quality very. Moving. Color dazzling! Product very very top quality Satisfied very Easy and simple fit for dog
feels fantastic, super high quality. and the shipping was fast to NZ
I already have several harnais from this collection, always so satisfied, I recommend, I'm a big fan of this brand❤️
Thank
The product comes as pictured very well packaged and very happy with the product is just like in the pictures and is good quality overall price is also good and the shipping was good and fast my huskies love it
We love the harness, it is of excellent quality, padded, as indicated in the description, the shipment was fast and arrived before the indicated date.
All super. Arrived quickly on the pit 26 kg came
The Truelove pecs are excellent. the shipping was very fast. Received in 15 days. I recommend too much
Excellent quality. Good material and finish, soft to the touch. Feels resilient, my little dog is comfortable. I love this brand♡♡♡
It took much less than I expected to arrive. Super good quality. It's totally worth it. Very beautiful
Dugé klasna shyya, yakysna, dovgo shukali we have such a problem, we have Abo vooni mountainsche, Abo 1000. We were on the way to HS. Our parameters: Maltype 4,5 kgs Shia 30 cm Chest 38 cm The back of the back is 30 cm
10 out of 10 looked great on my dog, if it's reflective
Very happy with purchase. Product strong & well made, love the vibrant colour. Super fast delivery, ordered 27 November, arrived 7 December (New Zealand). Purchased medium size for our 20 week miniature schnauzer puppy, fits now and plenty of adjustment for when she’s full size.
Item as described. I’ve use this harness of the smaller size on my dogs and the vets were impressed with it on our dog. Bought a size up as she’s growing. Pic of her in a small size as a 20wk pup. Very fast delivery! Ordered on 28/11 and arrived on 6/12
The shipment was very fast, I received it in a couple of days. The product is a bygone one, it looks great on my six-month beagle size M. If you want a quality product this is the one.
Great quality, very sturdy and speedy delivery. Very pleased with the harness
Great, beautiful and high quality. Took L for female golden retriever 32kg. It is good but who has a little bigger male i think would be better XL.
Love it! Great quality. Maybe my dog isnt so happy About it :D
Specially zamówiłam too big because did was promotion and kupiłam them for 105zl. Highly recommend, super suspenders
Excellent harness! Good finishes, the colors that identical, reason value/quality 100% I always recommend
The harness is very good quality and the colors are beautiful, the size I ordered was perfect for my little dog